New Zealand Air Ambulance Service
New Zealand Air Ambulance Service


"We have found NZAAS to be a fantastic back-up service for our Level 2 patient transfers. They provide an excellent, cost effective solution and a great additional resource, especially during times of high demand."
Kim Batten
Taranaki District Health Board


"My welfare was brilliant, your company was very caring, especially when I was lowered down to ground level, I was scared, thank you, we hope one day we will come back to NZ."
Mary Jones


"I am delighted to be able to thank the entire crew for their friendly and efficient emergency service. It was a great comfort to have a transfer performed in a thoroughly professional and congenial manner. It was very demanding for my wife but she was also able to acknowledge your wonderful assistance. "
Barry Green


"Could not fault the service my husband received when they flew him to Middlemore Hospital and back to Base Hospital in New Plymouth. Everybody was very professional and looked after me very well also. They were just so caring. The nurse attended to us on both trips and was absolutely professional in his job. "
Eileen McCallum


"We were all treated with respect and dignity, they all took such good care in transporting the patients. They made us feel special - first class service. "
Rock Pere


"I would like to congratulate your company in providing a unique and fantastic service! I had never imagined such quality existed nowadays and I was shocked but pleasantly surprised at the highest of all standard in every way imaginable. The pilot and nurse were both incredibly welcoming and through in their job.

As a diabetic I was also very impressed with the knowledge and skills of my nurse! She was onto it! Could not ask for a better service and I thank you so much for the experience. Will rave about your company forever."


"We appreciate your service tremendously. For an isolated place like Gisborne your service is absolutely essential. Thank you so much to the staff. They are a great team, so friendly and yet most professional."
Douglas McMeekin


"I can't praise your wonderful service enough. We were transported from Whangarei Hospital via Auckland Airport to Sydney Airport and on to our local hospital in Wollongong, NSW, Australia. Our escort medic Angela was absolutely fabulous, very professional and attentive to Edward's needs with a hip replacement surgery problem. She is a very caring person and made our trip much easier as we had complete confidence in her capable hands. Bravo Angela!"
Edward and Julie Alden


"Thank you for your help, compassion and caring. It took away a lot of anxiety after my heart attack and the care onboard was very special to me. Keep up the great service and work that you do and may God go with you in this valuable service.

Thank you both again and God bless you."


"I cannot commend both the medical staff and flight staff enough for their excellent service. Thank you again."
Rosemary Prier for Grant Prier


"I would recommend this wonderful service to my family, friends and any other person that I would come in contact with. High fives for the care and friendliness I reacieved throughout my journey. I thank you all from the bottom of my heart. This I will always remember during my lifetime. Take care and may God bless you all. Kia Ora. "
Kataraina Edwards


"The service we received was absolutely wonderful. The nurse was calm, reassuring and did his utmost to see that we were comfortable. He was very professional. After a long 30 hours of traveling we were able to relax and my sister was given first class medical help."


"Thanks for the top service you provided for my wifes transfer from Manila to New Plymouth, after she suffered a stroke while visiting family over in Manila. She is home after spending one month in hospital and is making good progress to what we hope will be a good quality life. thanks once again."
John Hughes


"I have been working as a medical officer for over 34yrs now and I have been using different Air Ambulance Services in the past. I have been the Chief Medical Officer for Niue since 2011 and we were using another company.

Last year, my friend Deepak Singh introduced me to your company and I immediately decided to switch over and use your company after Annabel, Director and Matt, Pilot showed us around at the Hangar. After dealing with a few other Air Ambulance in the past and having used your service twice since last year, I am confident to say that NZAAS is the best.

On behalf of Niue Health, I would like to thank NZAAS staff for your fantastic service.

Kind regards,
Dr Edgar Akau'ola


"The staff were amazing, helpful and alleviated our concerns. We felt in very safe hands. "
Nadja Court


"This service deserves a AAA rating. I would like to thank the Air Ambulance staff for their professional and caring treatment of my husband, whom had a massive stroke while we were on holiday. The nursing staff were just outstanding in the way they handled by husband on the flight from Perth to Auckland, then to Waikato. "
Annette Kingi


"I think it would be difficult to imagine the wonder, pleasure, joy, comfort and dedication I felt and received when flown to Kaitaia Hospital from Auckland Middlemore after a traumatic accident. This was definitely the first big step back towards life. I feel grateful, thank you. "
Omni Caeon


"I found all the staff to be very professional, polite and informative at every stage of the journey. "
Elaine Matthews


"Cheers and many thanks for your fine service - Mum was much more comfortable and relaxed once we got her back to Arohanui hospice in Palmy."
Phil Edwards


"Your service was exceptional from the first phone call through to when dad landed back in Australia. We felt confident and comfortable from the beginning that you were competent and had dad's best interests in all you did. It was relieving to have a company that could be a part of medical decisions, communicating with the family promptly. The doctor and nurse and pilots were fantastic and dad was the calmest and happiest he'd been since the stroke. Dad enjoyed the friendly and caring rapport that all staff established. we can not thank you enough."
Nicole Walker


"Very efficient and professional. A great service. Thank you very much."
Richard Bernstein


"I cannot speak too highly of the air ambulance service. From the minute I was picked up at Lower Hutt Hospital to arriving at North Shore Hospital I was treated with the utmost care and dignity. The pilots gave me a friendly welcome and we had a fantastic flight up to Auckland. Then there's the wonderful Zackary who accompanied me the whole way. What a very special person he is, while being cheerful the whole way he gave me great confidence and treated me with kindness and gentleness, I would trust him with my life. Thank you all so much. "
Janet Craighead